Over the last 2 weeks I had the opportunity to travel to Europe for a ski and adventure trip to Zermatt, Zurich, Paris, and London.  It was my first time back in Europe for pleasure in a few years and it gave me an opportunity to observe & immerse myself in European mobile culture.

Here are some highlights of what I learned:

1. SMS is ubiquitous. We took a bus from Luton Airport to Heathrow (coming from Paris to London to home) and the Coach bus we took had cling-on signs on many of the windows encouraging passengers to text their feedback on the driver, comfort or experience to a shortcode. Who needs to write a letter, send a fax or call an automated IVR system when you can simply text instantly?
2. Even Grandma is mobile.  Standing on a train I watched as an older and white haired women gleefully shared an MMS picture of her grandson and his dog to her friends that she had just received
3. Many phones but not necessarily smart phones.  I saw very few blackberrys, iphones, or other smartphones. People we interacted with mostly carried Nokia, LG  or Samsung phones
4. Wifi is everywhere but not very reliable. Having turned off my data roaming ability on my iphone in order to keep my phone bill under $1,000, i was constantly searching or checking for wifi.  Many cafes had wifi – but it either wasn’t working or you had to go through a 7 step process to get access. I tried to pay a few times on some of the city services, but the sites weren’t optimized for mobile and only in French… which made it difficult to figure out what to do.
5. Roaming rates are killer. If you go to Europe, make sure your mobile device is unlocked so that you can buy a local SIM card for data so that you can cost effectively use your GPS, check email, or look for things to do.
6. 2d codes are not yet ubiquitous. The Metro paper in Paris didn’t have any 2d bar codes, but interestingly enough many of the free tourist guides came with QR Codes. The call to action sent consumers to 2dscan.com – the same site the National Post uses to auto-download 2d bar code readers for their paper. It’s also the same one I’ve used recently for our SKI PRO Ontario magazine.

Like in Canada, it’s expected that the iphone will be offered from multiple carriers all over Europe over the next 6 months.

In combination with the next generation android-based devices about to hit the market, I’m sure my next visit will yield very different observations about how mobile fits into the European culture.

Here we go again…  here are my 10 informed best guesses on what will happen in the Canadian market place this year. Click here to see how I did against last year’s predictions. 

1. It will be the year of the App store. Every manufacturer in the smartphone space will have a mobile application store, but Apple will continue to dominate the market because they are the only ones who focus on usability first
2. There will be several new models of the iphone announced and launched this year – including a “nano” version.  I predict that copy & paste will still not be among one of its many features
3. Palm Pre will do better than any Android device. Friends, peers and industry pals all mocked me for predicting that they would make a come back when I published some predictions in August, but I’m sticking with this one
4. Mobile security and privacy will become a big focus for marketers and the industry as more people use feature rich smart phones (25% of Canadians are already on them)
5. Mobile payment systems will finally reach retail as both MasterCard and Visa should be ready to go  
6. MMS will fail to reach its promise as the market shifts to the mobile web for richer experiences
7. Both Bell and Telus announce GSM compatibility / network infrastructure upgrades in order to get a piece of the lucrative GSM roaming market and to counter efforts by new regional and national carriers who will be entering the marketing in Q4
8. Microsoft will release a new OS for mobile that includes a 2d code reader that supports their own proprietary M-Tag.  This will finally bring 2d codes into the mainstream in North America
9. All major Canadian news / content websites will have a specific mobile enabled website
10. 40 Billion SMS messages will be sent in Canada – up from about the 20 Billion fore-casted in 2008.

What do you think? Feel free to comment /add your own predictions.

Microsoft has introduced their own 2d bar code called the “Microsoft Tag” (how original) which differentiates from most other types of 2d codes by being colour based and using a different shape pattern than what has been typically seen.  See article here at onedegree.ca for overview of 2d codes.

Microsoft makes it sound like they invented this space, but the reality is that their distribution reach and power online and offline (especially through gaming) means this could quickly become the de-facto standard worldwide for 2d bar codes – even though the QR code has been around since 2002 and already widely adopted in Japan, Korea, and even the Uk.

What are the advantages of the Microsoft Tag over other 2d codes?

Functionally there doesn’t appear to be anything unique. You can encode your own Microsoft tag to link to your facebook profile, blog, video or whatever you like – just like every other 2d code.

Having said that, the Microsft Tag is the first 2d code that works really well on my iphone. 

I’m not sure if that’s because the code reader is better equipped to handle low resolution cameras (like the one on my iphone), or if their 2d code is just easier to read & interpret due to fact that it may be easier to interpret colour over little black lines.

Getting my iphone setup was as easy as doing a search on the app store and downloading the free reader.

Check out their promotional video here. What do you think?

Q: Device and software adoption for qrcodes in Canada seems slow and far between. Do you see this changing? What else can be used?

A: QR or 2d codes are slowly appearing in Canada – but usually not in the way we have seen them internationally.

For example, many airlines will have a qr code printed on boarding passes printed from home – which are then scanned at the gate. This works because you are providing the code on a medium that is available to the masses – print and the scanners are independent of your mobile device.

In order for 2d codes to take off, one of the major carriers will need to decide there is value in including a 2d code decoder on their devices as a native app.  Expecting consumers to download a decoder first before reading a code is unrealistic unless you provide a massive incentive.

If Rogers for example started including a decoder on all their devices, they could re-merchandise all their stores to include qr codes and therefore create new customer value, differentiation from their competitors while increasing consumer perception of being cool or innovative.

Imagine clicking on a qr code on a dvd rental to download a video trailer, see reviews from other Rogers customers, or to add to a movie bookmark list for future reference. The possibilities are vast – but it all starts with one of the big three making the first move.

With new regional and national carriers rolling out in Canada next year, the competitive environment is bound to get tighter – which is a great opportunity for one of them to look at qr codes as a way to differentiate from the others.

It’s hard to believe that shortcodes for SMS or “text messaging” is only 5 years old in Canada.

It’s also hard to believe that many marketers are still largely ignorant as to what or how SMS marketing can be incorporated into a multi-channel campaign.

For those who think SMS is not yet ready for the masses, consider this:

• 10.1 billion SMS messages were sent in Canada last year – over 1 billion in December alone
• That’s more than double (~4.3b) from 2006
• Which is more than double (~2.1) from 2005
• There are over 20 million Canadians with at least one mobile device now
• Penetration of mobile is as high as 80% in urban areas

SMS marketing is already a mass medium.

Mobile messaging is evolving. MMS (or multi-media messaging) is finally going mainstream. Rogers now has an all you can eat plan for $15 / month. 2d codes are also coming to a broader audience as a few local mobile shops are working on some retail pilots.

Tonight the CWTA is putting on a party celebrating 5 years of text messaging in Canada.

I’ll also be celebrating what is to come!